Customer Care Intern

Becario/estudiante, Tiempo completo o tiempo parcial · Headquarter Barcelona

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About Olala Homes
Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays; as well as 10 F&B assets, across multiple countries in Europe, Asia and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.
Your role
We are seeking a dynamic, creative and passionate Customer Care intern to join our team. As a Customer Care Intern, you will be mainly responsible for providing an excellent customer experience and reporting directly to the Customer Care supervisor .This is an excellent opportunity to gain hands-on experience in the vacation rental industry and be part of the fast growth of our company.
Your Journey
  • Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectations.

  • Identify and troubleshoot the issues accordingly using available resources.

  • Respond to inquiries and handle guest queries by telephone, email, Whatsapp, Facebook, etc.

  • Suggest innovative ideas to increase sales and improve customer experience.

For us, every day is filled with purpose.

What do you bring to your trip
  • Excellent communication skills (written and verbal).

  • Excellent negotiation skills.

  • Problem-solving.

  • Sense of responsibility.

  • Multi-tasking.

  • Working hours will be Monday to Friday from 9 AM to 1 PM or 2 PM to 6PM.

  • Spanish & English proficiency and a third language (Portuguese, Greek or French) -- It´s mandatory.

  • Self-starter, creative, thinking outside the box and willing to support expansion in a fast-growing environment.

  • Passionate, proactive, hands on, dynamic and energetic.

  • Flexible,resilient and adaptable to changes.

  • Confident working in cross-functional teams.

  • Comfortable in a start-up environment.

Diversity and Sustainability
At Olala Homes, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.
Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala Homes, visit www.olalahomes and to keep up to date with Olala Homes’ news, follow us on LinkedIn and Instagram

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