Operations Specialist Hotel | Trabajos en Olala Homes

About Olala

Olala Group is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays; as well as 10 F&B assets, across multiple countries in Europe, Asia and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.

The hospitality-loving community you will join

The Olala Group team provides unique hospitality experiences while promoting efficient and stylish travel. We work in a passionate, proactive, hands-on, dynamic, and energetic fast-growing environment. As part of the Construction and Maintenance team, you will ensure that all our properties and facilities are maintained at the highest standards while contributing to our projects' execution and success.

Your role

We are seeking a dynamic, creative and passionate to join our team. As a Operations Specialist, you will be mainly responsible for Hotel Robson and reporting directly to Spain Operation Coordinator. This is an excellent opportunity to gain hands-on experience in the vacation rental industry and be part of the fast growth of our company.

Your Journey

Administrative Assistance
- Documentation and Records: Manage operational documentation and records, ensuring all information is up-to-date and properly filed.
- Reports: Assist in preparing operational reports for the Local Operations Coordinator by gathering relevant data and presenting it in an organized manner.
Operational Support
- Plan Implementation: Execute operational plans developed by the Local Operations Coordinator, ensuring proper implementation on-site.
- Task Monitoring: Monitor and report progress on assigned operational tasks, ensuring completion within set deadlines.
Practical Task Management
- Cleaning Tasks: Perform cleaning tasks as needed, ensuring company cleaning standards are maintained at all times.
- Minor Maintenance: Conduct minor maintenance tasks, such as small repairs, light bulb changes, and furniture adjustments.
- Routine Inspections: Carry out routine inspections of facilities to identify cleaning and maintenance needs, reporting any issues to the Local Operations Coordinator.
Personnel Coordination Support
- Task Distribution: Assist in distributing daily tasks to cleaning and maintenance staff, ensuring each team member knows their responsibilities.
- On-Site Supervision: Supervise staff work on-site, ensuring tasks are performed according to company standards.
Customer Service (Slack)
- Customer Interaction: Engage with customers to address their immediate concerns and requests, providing quick and effective solutions.
- Problem Resolution: Resolve minor customer issues on the spot or report larger problems to the Local Operations Coordinator for resolution.
Communication
- Information Transmission: Communicate guidelines and decisions from the Local Operations Coordinator to operational staff, ensuring clear understanding.
- Incident Reporting: Inform the Local Operations Coordinator of any significant incidents or issues that occur during the day.
Logistical Support
- Supplies Management: Assist in managing supplies and equipment, ensuring cleaning and maintenance staff have necessary materials for their tasks.
- Equipment Transport: Transport tools, supplies, and equipment between locations as needed.
Basic Training
- Training Support: Assist in training new employees in basic operational tasks, including cleaning and maintenance.
- On-Site Orientation: Provide practical guidance and support to new employees during their first weeks on the job.

What do you bring to your trip

Degree in Tourism or a related field.
Minimum 2 years of experience in the Tourism sector.
Native Spanish and professional-level English.
Schedule 5 days a week from 10h to 19h
Rotating weekends (2 weekends per month).
Driver's license: B license
Good level of computer skills
Willingness to take on challenges in a fast-growing, dynamic environment.
Self-starter, creative, thinking outside the box and willing to support expansion in a fast-growing environment.
Passionate, proactive, hands on, dynamic and energetic
Flexible,resilient and adaptable to changes
Confident working in cross-functional teams.
Comfortable in a start-up environment.

Diversity and Sustainability

At Olala Group, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.
Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.
We look forward to receiving your application!
For more information about Olala Group, visit www.olalahomes and to keep up to date with Olala Group news, follow us on LinkedIn and Instagram!

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