Independently manage guest interactions, table service, and routine operational decisions.
Address standard guest requests promptly and escalate complex issues to restaurant management as needed.
Deliver exceptional guest service, including knowledgeable menu presentations and recommendations.
Accurately take orders, communicating special requests clearly to the kitchen and bar staff.
Serve food and beverages promptly, maintaining presentation and quality standards.
Process payments efficiently using point-of-sale systems.
Ensure guest satisfaction, promptly addressing and resolving guest concerns.
Maintain cleanliness and organization of dining areas, including setup, clearing tables, and restocking supplies.
Collaborate effectively with colleagues across dining and kitchen teams to ensure seamless guest experiences.
Participate regularly in service training and professional development.
Proven ability to provide attentive, personalized dining service and effectively manage guest interactions.
Strong communication skills to accurately take orders and clearly relay special requests to kitchen and bar staff.
Capability to independently handle routine operations, escalating complex issues appropriately.
Reliability and flexibility to work approximately 30 hours weekly across two hotel locations.
Commitment to maintaining cleanliness, organization, and consistently delivering exceptional guest experiences.
This role requires a dedicated individual focused on delivering exceptional guest experiences across two hotel locations.